Data Protection Addendum

Data Protection Addendum — draft in progress

The Data Protection Addendum will define the controller and processor roles between Explaino and customer organizations, the categories and purposes of processing performed by the AI documentation pipeline, the sub-processors used (including the underlying model providers), the technical and organizational safeguards in place, cross-border transfer mechanisms, audit rights, and data-breach notification procedures.

Explaino is the AI documentation platform that turns screen recordings into product walkthroughs, training videos, SOPs, and interactive guides. The data protection addendum governs how the platform handles the data, billing relationships, and workspace obligations connected to that pipeline. The final version will reference the specific subprocessors, retention windows, and jurisdictional commitments that apply to the Explaino service.

In the interim, customers operating under negotiated enterprise agreements should treat the executed contract as the authoritative source. Customers on the standard self-serve plans are covered by the most recently published versions of the Explaino legal documents linked below, and by the operational practices described on the Explaino security and product pages.

Until the final version is published here, please reach out to the Explaino team directly with any questions about how this policy will apply to your account or organization. The team responds to legal and compliance inquiries within two business days.