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Refund Policy

Last updated: March 15, 2024

1. Overview

At Explaino, we strive to ensure complete satisfaction with our AI-powered video generation and documentation creation services. This refund policy outlines the terms and conditions for refunds and cancellations of our services.

2. Subscription Services

2.1 Trial Period

We offer a 14-day trial period for new subscribers. During this period, you can cancel your subscription and receive a full refund of any paid amounts.

2.2 Regular Subscriptions

For regular subscription services:

  • •Monthly subscriptions are non-refundable once the billing cycle has started
  • •Annual subscriptions may be eligible for a prorated refund within the first 30 days
  • •Unused credits do not qualify for refunds

3. Refund Eligibility

Refunds may be considered in the following circumstances:

  • •Service unavailability exceeding our SLA guarantees
  • •Technical issues preventing service usage
  • •Billing errors or duplicate charges
  • •Cancellation during the trial period

4. Non-Refundable Items

The following items are non-refundable:

  • •Setup fees and implementation costs
  • •Custom development work
  • •Training and consultation services
  • •Used or partially used credits

5. Refund Process

To request a refund:

  • •Contact our customer support team
  • •Provide your account details and reason for refund
  • •Submit any relevant documentation
  • •Allow up to 5-7 business days for review

6. Payment Method

Refunds will be processed to the original payment method used for the purchase. Processing times may vary depending on your payment provider:

  • •Credit/Debit Cards: 5-10 business days
  • •Bank Transfers: 7-14 business days
  • •Digital Wallets: 3-5 business days

7. Cancellation Policy

To cancel your subscription:

  • •Log into your account dashboard
  • •Navigate to subscription settings
  • •Follow the cancellation process
  • •Receive confirmation email

8. Pro-rated Refunds

Pro-rated refunds, when applicable, are calculated based on:

  • •The unused portion of your subscription period
  • •Actual service usage during the period
  • •Any applicable discounts or promotions

9. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis. Please contact our support team for special circumstances.

10. Contact Information

For refund requests or questions about this policy, please contact us at: