Half your tickets are the same ten questions
VPN setup, MFA enrollment, printer mapping, access requests. Record the answer once and publish it as a video, an article and an interactive guide employees can actually follow.
The common pain points
Repeat tickets drown the queue
The same how-do-I questions arrive every week — especially after onboarding waves and tool rollouts. Each one costs a technician's time to answer live.
Written docs go unread
A wall of screenshots in the wiki doesn't get followed. A 90-second video with zoom on the exact clicks does — and the generated article is there for the skimmers.
Global workforce, one language of docs
Offices in three countries mean the English-only guide gets mis-followed twice. Translating voice, captions and on-screen text from the same recording fixes it.
How it teams use Explaino
- 1
Record the fix while doing it
A technician records the real setup — MFA, VPN, SSO — narrating as they go. No script, no retakes.
- 2
Publish video + article + guide
One recording becomes the polished video, the numbered article with screenshots, and an interactive guide, all on-brand.
- 3
Link it in the ticket macro
Close repeat tickets with the link. The employee follows the video; the technician moves to real incidents.
- 4
Refresh on every rollout
Tool upgraded? Re-record the changed steps and regenerate — including the translated versions.
What you get with Explaino
- Self-serve answers for the top ticket drivers
- Video, article and interactive guide from one recording
- Multilingual internal docs without a translation project
- Documentation that stays current because refreshing is cheap
Frequently asked questions
Where do the videos live?
Anywhere your employees look: the service desk portal, the wiki, SharePoint or your knowledge base — export MP4 or embed the player.
Can we blur sensitive data on screen?
Yes. Blur tools cover anything captured on screen — tokens, user data, internal hostnames — before the video is published.
How is this better than writing a KB article?
It isn't either/or: the same recording produces both. Employees who watch follow the clicks; employees who skim read the generated steps. Both stay in sync.