Video in a knowledge base
Pairing each article with a short video helps first-time learners, while the written steps keep the content searchable for people and AI assistants.
Definition
A knowledge base is a searchable library of help articles, guides and videos that lets customers or employees answer their own questions. Help centers and internal wikis are common examples.
Pairing each article with a short video helps first-time learners, while the written steps keep the content searchable for people and AI assistants.
Explaino turns one screen recording into a narrated how-to video, a step-by-step article and translations.
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