Why captions are non-negotiable for product videos
A large share of workplace viewing happens muted — in open offices, in docs, in Slack previews. Captions keep the video useful with the sound off, make it accessible to deaf and hard-of-hearing viewers, and help non-native speakers follow along.
Captions also carry SEO weight indirectly: the transcript behind them becomes the step-by-step article, the searchable text in your help center, and the input for translation into other languages.
Caption styling rules that hold up
A few conventions cover almost every case:
- Two rows maximum; viewers can't read three while watching a cursor.
- Sentence case, not ALL CAPS — caps read slower.
- Keep captions clear of the area where clicks happen.
- Match caption language to the voiceover; translated videos need translated captions, not the original text.