Why video plus document beats either alone
Written SOPs are searchable and easy to skim, but people often misread steps when they can't see the screen. Videos show exactly what to do, but are slow to scan when you only need step 7. Pairing them gives both: the document for quick reference and audits, the video for first-time learners.
Generating both from one recording also solves the biggest SOP problem: staleness. When the tool changes, you re-record and both formats update together.
A simple SOP template
Keep every SOP in the same shape so people know where to look.
- Title and purpose (one sentence)
- Owner and last reviewed date
- Trigger: when to use this SOP
- Steps: numbered, one action each, with a screenshot
- Rules, exceptions and escalation
- Link to the video walkthrough